734 S. Perry St. Unit D Castle Rock, CO 80104
+1 (303) 927 6454
Dallas@devicedr.com

Frequently Asked Questions (FAQ)

Cell Phone Repair Castle Rock | iPhone Repair | Samsung Repair

This section will answer many of your questions about warranties, what could be wrong with your device, or how our repair serviceswork. Our most frequently asked questions are answered below. If you have a specific question or request not asked below, please contact usor drop in today.

Does Device Dr repair only iPhones?

Device Dr’s provides repair services for many brands of cell phones and tablets including:

  • iPhone and iPad
  • iPhone
  • Samsung
  • LG
  • Motorola

And others

Do you have a warranty and what does it cover?

Device Dr’s 30-day warranty covers defects in the parts that we install as well as the labor associated with the repair. Please note that the warranty does not cover issues caused by later physical damage, and water damage repairs are not covered.

What will it cost me to get my phone or tablet repaired?

Device Dr. provides free estimates and a full spectrum of repairs on phones and tablets.  iPhone screen repairs cost anywhere from $75 to $150 (sometimes more for new releases) depending on the model. Other providers including Samsung and LG provide parts which fluctuate weekly. Estimates can be given over the phone if the model number, carrier, and color of the device is known. Contact ustoday for a free estimate.

How long will it take to get my my phone or tablet repaired?

Most repairs take an average of 15-minutes to an hour to be completed. We keep over 100 different iPhone and Samsung parts in stock allowing most repairs to be completed the same day they are brought in. Repairs for uncommon devices requiring parts not in stock usually take 2-3 days for parts to arrive.  For an additional shipping fee, parts can be overnighted Monday through Saturday if ordered before 5pm. Simply come visit the shop for a quick and free estimate (excluding water damage) or contact usto make an appointment and ensure there will be no waiting.

How often should I expect to replace my phone's battery?

The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage. For more information on battery life, see our Repairs page.

My phone doesn't charge. Is it the battery or charge port?

If your phone does not charge altogether, check to see if the port is loose or dirty. If it’s loose you may need a charging port replacement.  One of our skilled technicians can quickly diagnose the issue and can often complete it while you wait. See the Repairs page for more information on charging issues.

I just dropped my phone in water. Can you fix it?

Immediately after you’ve removed your device from the liquid, thoroughly dry the outside of the phone – and be careful to not press any buttons. If possible, remove the battery to decrease the likelihood of a shortage. Bring your liquid damaged item to Device Dr., and we will gladly take over from there! Typically we have a water damage repair success rate of 75% percent. For more information on water damaged phones, see our Repairs page.

If you can't fix my water damaged device, what will you charge me?

Typically we have a water damage repair success rate of 75% percent, though nothing is guaranteed and we usually can’t determine if a device can be repaired until we open it up and examine it. We charge a nominal fee of $25 to inspect and assess your phone to see if it can be repaired. If the device can be repaired, the cost of the assessment is credited to the repair cost.

Can you back up data on my device?

Yes! Device Dr provides data backup, data recovery, and data transfer services to ensure you don’t lose any of it . We charge a fee of $75 to provide this service.

Can you help me get rid of my old device in an environmentally friendly way?

Device Dr. will accept cell phone and tablet donations no matter what condition the device is in. We are committed to doing business in an environmentally sound way and provide our customers with a safe way to dispose of used batteries and other potentially hazardous materials in accordance with federal and state guidelines. Before you drop off your cell phone donations, please make sure of the following:

  1. Make sure your service is terminated. If you still have service, contact your provider to have them terminate your service.
  2. Make sure any information that you have stored on your device, such as contacts and messages are erased before donating. You can choose to go through and delete each item, or you can also try performing a factory reset on your gadget. The factory reset will delete all of your saved information, so make sure you have everything you need off your phone before completing this task.
  3. Remove your SIM card from the gadget before donating. If you are unsure if your gadget uses a SIM card, you can contact your service provider to find out.

Do you sell parts or tools?

Device Dr. does not sell parts or tools.

What type of phones do you buy or sell?

As more smartphones are designed and released by large companies, older devices tend to lose value quickly. We match our offers based on many online and local marketplaces at the time the device is brought in. Our highest influx of phones are newer Apples and Samsungs. Customers will see less Samsungs being resold in our stores as they are more difficult to refurbish, although you may find a great deal on newer models a few times a month. If your phone is in mint condition, less than 4 years old, and has been paid off, you should expect to see some money for your device.

Device Dr. does not offer any money for lost or stolen devices, devices that have not been paid off through their carrier, or water damaged devices.

How will the repairs completed by Device Dr affect my warranty?

Device Dr uses reliable, prime quality parts, but not original equipment manufacturer (OEM) parts for Apple devices. The Apple warranty is unfortunately void following repairs by a third-party repair store such as Device Dr. However, we are confident you will be pleased with our high-quality parts that we provide at a much lower price than OEM. In addition, we offer our 30-day warranty covering any malfunction or defective parts – and we will be here to provide any ongoing service you need following the repair. We keep a limited amount of OEM screens in stock for special replacement needs.